Kaleida Health has a new solution that is reinventing the way patients access Emergency Department (ED) care – Online Emergency Department Check-in.
Beginning Wednesday, August 1, 2018 you can check-‐in for your projected treatment time at www.kaleidahealth.org, arrive at DeGraff Memorial Hospital or Millard Fillmore Suburban Hospital at your designated time, and be promptly seen by a healthcare professional using an innovative online service.
“Our patients deserve more respect for their time in the Emergency Department,” explains Darcy Craven, president of DeGraff Memorial and Millard Fillmore Suburban Hospitals. “Once a prospective patient receives a projected treatment time online at www.kaleidahealth.org, he or she can wait in the comfort of their own home rather than sitting in the waiting room. Once they arrive, it’s our commitment to make sure they are promptly seen by a healthcare professional.”
Online Emergency Department Check-in is not an appointment or reservation service, as the nature of ER triage does not allow for the scheduling of medical treatment. Online Emergency Department Check-In estimates treatment times based on facility conditions and allows its users to wait from the comfort of home, rather than the waiting room.
Online check-in users do not skip the ER wait, nor will they be seen ahead of individuals in the waiting room. In the event of a projected treatment time delay, online check-in users are sent real-time notifications via phone call and email so they can continue waiting at home.
“Online check-in is only intended for individuals with non-life-threatening or debilitating medical conditions,” Craven added. “It’s a simple and convenient way for people with busy lives and busy families to conveniently access care for minor medical needs. If you’re in doubt about the severity of your condition, you should always seek immediate care.”
The system is designed to flag symptom keywords that may indicate life-‐ threatening or debilitating medical conditions. Those patients are prompted to dial 911 or go immediately to the nearest ER. Furthermore, symptoms are continually reviewed by a healthcare professional at Kaleida Health during the check-in process.